Service is our speciality

Our promise: Service Excellence

Your service ensures that your guests feel good and come back again. Our Melitta Professional Service supports you as a partner in your #CoffeeBusinessSolution.

for Hotel, Restaurant & Café

"Quality, aroma variety and the personal touch are your trademarks. We support you in this with barista-quality service."


  • Individual configuration of the machines for optimal coffee enjoyment
  • Also on duty for you at weekends
  • We train your team & help integrate our #CoffeeBusinessSolution into your process

for Public & Catering

"So that you can produce large quantities of coffee for a wide range of tastes every day, I make sure that all the components in your machines are perfectly matched."


  • Service configurable according to needs & workload with plannable costs
  • Mobile coffee solutions for every situation
  • Consistent beverage quality thanks to preventive and demand-oriented service

Service-Excellence for
Quick Service & Convenience

"The perfect start to the day or the pick-me-up for in between - coffee-to-go is an integral part of many people's everyday lives. Just like our service for you."


  • We are there for you - 365 days a year, response time up to 1h, solutions within 24h
  • Overnight delivery of spare parts
  • Worldwide assurance of your beverage standards

for Work & Office

„A culture of enjoyment enriches every working day. Coffee inspires, connects and motivates. Especially when it tastes as good and offers as much as it does with you.“


  • Everything from a single source. Whether machine, coffee or tableware - we offer you the perfect solution, individually tailored to your needs.
  • Self-service management of your machine fleet via Melitta INSIGHTS
  • Trained telephone support available 365 days a year

We are the reliable partner by your side

Life Cycle Service

Our range of services is geared to the life cycle of your coffee system and offers you needs-based services for every phase.

Facts and figures


of our own technicians worldwide, highly trained


global service centres to ensure high service quality across the board


availability, because some things just cannot wait


passion for your wishes, questions, requirements

Find the right service for your needs now

We look forward to hearing from you