Service is our speciality

Our promise: Service Excellence

Your service ensures that your guests feel good and come back again. Our Melitta Professional Service supports you as a partner in your #CoffeeBusinessSolution.

Service-Excellence
for Hotel, Restaurant & Café

"Quality, aroma variety and the personal touch are your trademarks. We support you in this with barista-quality service."

NINA, OPERATIONAL PLANNING

  • Individual configuration of the machines for optimal coffee enjoyment
  • Also on duty for you at weekends
  • We train your team & help integrate our #CoffeeBusinessSolution into your process

"A perfectly produced coffee is the result of many factors. We wouldn't want to do without the passionate service from Melitta Professional in the process."
- Customer feedback from a hotel chain operating throughout Germany –

Service-Excellence
for Public & Catering

"So that you can produce large quantities of coffee for a wide range of tastes every day, I make sure that all the components in your machines are perfectly matched."

STEFAN, TECHNICAL CUSTOMER SERVICE

  • Service configurable according to needs & workload with plannable costs
  • Mobile coffee solutions for every situation
  • Consistent beverage quality thanks to preventive and demand-oriented service

"We get everything we need for coffee success from Melitta Professional. The best coffee, the right machines and, above all, tailor-made service.“
- Customer feedback from a canteen operator of a public institution -

Service-Excellence for
Quick Service & Convenience

"The perfect start to the day or the pick-me-up for in between - coffee-to-go is an integral part of many people's everyday lives. Just like our service for you."

ANDREAS, REVISION

  • We are there for you - 365 days a year, response time up to 1h, solutions within 24h
  • Overnight delivery of spare parts
  • Worldwide assurance of your beverage standards

"That's service to our taste: fast, competent and solution-oriented. So that the coffee runs - and the business."
- Customer feedback from an expanding petrol station -

Service-Excellence
for Work & Office

„A culture of enjoyment enriches every working day. Coffee inspires, connects and motivates. Especially when it tastes as good and offers as much as it does with you.“

NIELS, INTERNATIONAL CUSTOMER SUPPORT

  • Everything from a single source. Whether machine, coffee or tableware - we offer you the perfect solution, individually tailored to your needs.
  • Self-service management of your machine fleet via Melitta INSIGHTS
  • Trained telephone support available 365 days a year

"Competent, friendly and passionate about what they do - that's how we experienced Melitta Professional Service. These are values that we also like to uphold in our company, just like the cup of coffee."
- Customer feedback from a regional start-up -

We are the reliable partner by your side

Life Cycle Service

Our range of services is geared to the life cycle of your coffee system and offers you needs-based services for every phase.

Installation

Support

Field service

Upgrades

Recycling

Installation

So that everything runs perfectly from the first moment.

  • Delivery of the handmade machine in recyclable packaging
  • Customised production on site: Individual configuration with add-on parts, water quality assurance, electrical testing to ensure operational safety, setting of individual recipes.
  • Instruction in all aspects of operation, cleaning and care
  • On-site tasting for optimal coffee enjoyment

Support

We are here for you.

  • Reachability 365 days/7 days a week.
  • Same-day solution through extensive service network of >400 technicians worldwide
  • Original spare parts on the car, in case of need overnight delivery with delivery on the following day
  • In-house competence through 100% own equipment in service

Field Service

We ensure your success.

  • A component of our individually configurable service contracts in line with all operator tasks.
  • Needs-oriented and preventive, to ensure the availability of your coffee machines
  • Increased service life through early detection of defects
  • Reliably high beverage quality through continuous measurement of all relevant parameters

Upgrades

Always up-to-date.

  • Software and technical updates to meet new requirements.
  • All machines support the use of telemetry ex works
  • Management of your fleet in self-serve via Melitta INSIGHTS
  • Increased service performance through early analysis/diagnostics
  • Knowledge transfer/management through international training centre

Recycling

For a sustainable environment.

  • Taking back your used machine and proper recycling
  • Disposal, if necessary.
  • Revision of machine components
  • ISO 50001 and ISO 14001 certification

Service-Excellence for your successful coffee concept

Machine expertise

Solid, reliable, powerful - perfectly tailored to your needs

Coffee competence

From extra mild to intense and demonstrably sustainable - the best quality for every requirement

Segment competence

Customised solutions, tailored to your needs

Training competence

Training in theory and practice for service technicians and service partners worldwide

Lifecycle competence

Very committed, considerate, well trained and always at your disposal

Facts and figures

>400

of our own technicians worldwide, highly trained

>60

global service centres to ensure high service quality across the board

365/year

availability, because some things just cannot wait

100%

passion for your wishes, questions, requirements

Find the right service for your needs now

We look forward to hearing from you


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