Our promise: Service Excellence
Your service ensures that your guests feel good and come back again. Our Melitta Professional Service supports you as a partner in your #CoffeeBusinessSolution.
Life Cycle Service
Our range of services is geared to the life cycle of your coffee system and offers you needs-based services for every phase.
So that everything runs perfectly from the first moment.
- Delivery of the handmade machine in recyclable packaging
- Customised production on site: Individual configuration with add-on parts, water quality assurance, electrical testing to ensure operational safety, setting of individual recipes.
- Instruction in all aspects of operation, cleaning and care
- On-site tasting for optimal coffee enjoyment
We are here for you.
- Reachability 365 days/7 days a week.
- Same-day solution through extensive service network of >400 technicians worldwide
- Original spare parts on the car, in case of need overnight delivery with delivery on the following day
- In-house competence through 100% own equipment in service
We ensure your success.
- A component of our individually configurable service contracts in line with all operator tasks.
- Needs-oriented and preventive, to ensure the availability of your coffee machines
- Increased service life through early detection of defects
- Reliably high beverage quality through continuous measurement of all relevant parameters
- Software and technical updates to meet new requirements.
- All machines support the use of telemetry ex works
- Management of your fleet in self-serve via Melitta INSIGHTS
- Increased service performance through early analysis/diagnostics
- Knowledge transfer/management through international training centre
For a sustainable environment.
- Taking back your used machine and proper recycling
- Disposal, if necessary.
- Revision of machine components
- ISO 50001 and ISO 14001 certification
Service-Excellence for your successful coffee concept
Solid, reliable, powerful - perfectly tailored to your needs
From extra mild to intense and demonstrably sustainable - the best quality for every requirement
Customised solutions, tailored to your needs
Training in theory and practice for service technicians and service partners worldwide
Very committed, considerate, well trained and always at your disposal
Facts and figures
of our own technicians worldwide, highly trained
global service centres to ensure high service quality across the board
availability, because some things just cannot wait
passion for your wishes, questions, requirements