Team

Service is our specialty

Melitta Professional Service

Your service will make your guests feel comfortable and come back. 

Our Melitta Professional Service supports you as a partner in your #CoffeeBusinessSolution.

Service Excellence
for hotel, restaurant & café

 

"Quality, variety of aromas and the personal touch are your trademarks. We support you with barista-quality service."

NINA, SCHEDULING

 

  • Individual configuration of the machines for optimal coffee enjoyment
  • Also on duty for you on weekends 
  • We train your team and help to integrate our #CoffeeBusinessSolution into your processes

Service Excellence

for Public & Catering

 

"To enable you to produce large quantities of coffee for a wide variety of tastes every day, I make sure that all the components of your machines are perfectly matched to each other."

STEFAN, TECHNICAL CUSTOMER SERVICE

 

  • Service configurable according to needs & utilization with predictable costs
  • Mobile coffee solutions for every situation
  • Consistent beverage quality thanks to preventive and demand-oriented service

Service Excellence

for Quick Service & Convenience

 

"The perfect start to the day or the pick-me-up for in between - coffee-to-go is an indispensable part of many people's everyday lives. Just like our service for you."

ANDREAS, REVISION

 

  • We are there for you – 365 days a year, response time up to 1 hour, 
    Solutions within 24h
  • Overnight delivery of spare parts
  • Ensuring your beverage standards worldwide

Service Excellence
for Work & Office

 

"A culture of enjoyment enriches every working day. Coffee inspires, connects and motivates. Especially when it tastes as good and offers as much as yours."

NIELS, INTERNATIONAL CUSTOMER SUPPORT

 

  • Everything from a single source. Whether it's a machine, coffee or tableware – we offer you your perfect solution, individually tailored to your needs
  • Self-service management of your machine fleet via Melitta INSIGHTS
  • Trained telephone support available 365 days a year 

"This is service to our liking: fast, competent and solution-oriented. So that the coffee runs - and the business."

 

 

- Customer feedback from an expanding petrol station chain -

 

"Melitta Professional gives us everything we need for coffee success. The best coffee, the right machines and, above all, tailor-made service."

 

 

- Customer feedback from a canteen operator of a public institution -

Service excellence for your successful coffee concept

Ours

Areas of expertise:

 

Coffee machines-

Competence

Coffee-

Competence

Training-

Competence

Industries-

Competence

Lifecycle

Competence

Installation Icon

 

 

 

Installation

So that everything runs perfectly from the first moment.

 

  • Delivery of the handmade machine in recyclable packaging
  • Custom-made on site: Individual configuration with attachments, water quality assurance, electrical testing to ensure operational safety, setting of individual recipes
  • Instruction in all aspects of operation, cleaning and care
  • On-site tasting for optimal coffee enjoyment
Support Icon

 

 

Support

We are here for you.

 

  • Availability 365 days/7 days a week
  • Solution typically same day through extensive service network of >400 technicians worldwide
  •  Original spare parts on the car, overnight delivery with delivery the following day if the worst comes to the worst 
  • In-house competence through 100% in-house devices in service
Field Service Icon

 

 

Field Service

We ensure your success.

 

  • Part of our individually configurable service contracts in line with all operator tasks
  • Demand-oriented and preventive, to ensure the availability of your coffee machines
  • Increased service life through early detection of defects
  • Reliably high beverage quality through continuous measurement of all relevant parameters
Upgrades Icon

 

 

Upgrades

Always up-to-date.

 

  • Software and technical updates to meet new needs
  • All machines support the use of telemetry ex works
  • Self-serve management of your fleet via Melitta INSIGHTS
  • Increased service performance through early analysis/diagnostics
  • Knowledge transfer/management through international training center
Installation Icon

 

 

 

Recycling

For a sustainable environment.

 

  • Take-back of your used machine and professional recycling
  • Disposal if necessary
  • Revision of machine components
  • ISO 50001 and ISO 14001 certification

Service packages. Designed for your needs.

Various service packages, designed for your needs, ensure maximum availability of your coffee machine, ensure reliably high beverage quality and contribute to a long service life. Regular service is a module of our advantageous, customizable service contracts. The service level adapted to your needs – including smart services such as remote diagnostics – reduces downtimes and ensures the economical operation of your machine.

Facts & Figures

>40

 

Own technicians worldwide, well trained

>60

 

Global service locations ensure consistent high service quality

 

365/year

 

Accessibility because some concerns can't wait

100%

 

Passion for your wishes, questions, demands

Hotline – always there for you!

 

Enjoy a smooth service via hotline and on site, nationwide. Our service number for commercial coffee machines: +61 2 8075 0350 (ext. 1)

 

After-sales service: service.au@melitta.com

Spare parts: spareparts.au@melitta.com

 

Business hours: Monday to Friday 8:00 a.m. - 5:00 p.m

TKD
Service

We are the reliable partner at your side

Melitta Professional Service Your service ensures that your guests feel comfortable and come back.

Our Melitta Professional Service supports you as a partner in your #CoffeeBusinessSolution.

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We look forward to hearing from you.