Know more.
Understand better.
Act more purposefully.
One portal - many applications
Monitoring
Always informed whether bean, milk or instant containers are empty or cleaning has been carried out. Avoid unnecessary downtimes of your machines and optimize your operating processes with the help of a wide range of monitoring functions.
Monitoring
Always informed whether bean, milk or instant containers are empty or cleaning has been carried out. Avoid unnecessary downtimes of your machines and optimize your operating processes with the help of a wide range of monitoring functions.
Analysis
Full transparency thanks to comprehensive production statistics across all locations and machines. Analyze the consumption behavior of your customers and benefit from meaningful reports on your coffee business. Individually configurable, automated and immediately understandable.
Communication
Keep employees and customers up to date – or showcase new recipe creations with targeted advertising measures. Create and edit your own campaigns and use your machine displays as attention-grabbing communication surfaces directly at the POS.
Always stay up-to-date
Keep employees and customers up to date – or showcase new recipe creations with targeted advertising measures. Create and edit your own campaigns and use your machine displays as attention-grabbing communication surfaces directly at the POS.
Optimize inefficient processes
Graphical analysis of machine messages across the entire fleet. Directly identify optimization potential and inefficient behavior patterns and optimize processes.
Discover new potential
Use the extensive statistics and determine the preferences of your customers even more precisely. Identify strong and weak sales periods at a glance, discover the potential for new beverage specialties and tailor your offer exactly to the wishes of your guests.
Easily design display advertising yourself
Turn coffee machine displays into new attention-grabbing touchpoints.
Design, edit and activate your own advertising campaigns directly in the portal.
Be better informed on the go
Get instant notification about the status of the machines – thanks to the Melitta® ONSite app.
Get started now with
Melitta® Insights
The Melitta® Insights service packages
Find the right solution for your business
Whether it's a small bakery or an international hotel chain, every business has different requirements.
That's why you can choose from various service packages at Melitta® INSIGHTS.
Depending on the package, the functions of the online portal differ.
Melitta® Insights
Insights Basic
The most important features for function monitoring, analysis, reporting and administration. Online access to valuable information, data and statistics about the coffee business.
| | Administration: Independent management of your own locations, machines and users. |
| | | Status monitoring: Status information of all machines. Shortage reports on bean, milk and instant fill levels. |
| | | Production output: Complete transparency of times and quantities of beverage dispensing. Presentation of the production of individual machines or the entire fleet. |
| | | Reporting: Retrieval and download of CSV and PDF reports on locations, machines and produced beverages. |
Melitta® Insights
Insights Pro
In addition to all the functions of the Basic package, the PRO package contains a variety of other functions.
| | Individual reporting: Flexibility through self-configurable reports. Individual locations and machines up to the entire fleet. Receive reports conveniently by e-mail at the desired rhythm. |
| | | Media Center: Design, edit and activate your own promotions directly in the portal. This is how direct customer contact works. |
| | | Consumption analysis: Presentation of the consumption of coffee beans, instant powder and water. For optimal support in the planning of needs-based reorders. |
| | | Event analysis: Analysis of machine messages and downtimes. Directly identify optimization potential and inefficient behavior patterns and optimize processes. |
| | | ONSite App: Melitta® ONSite is the mobile extension of the portal as a smartphone app. Push notifications provide direct information about warnings and events. |
Melitta® Insights
API Interface
Add additional features to the PRO package's range of functions. Ideal for customers with their own IT department and ERP system, e.g. for purchasing and store management.
| | Your third-party systems can be easily connected via standard API interfaces. |
| | Seamless integration and cross-system communication: Defined interfaces enable direct data export. |
Location / machine / user management
Management
Easily manage locations, machines, and users.
Our intuitive operation allows you to make all important adjustments independently. This allows you to act quickly and flexibly.
Output
Analysis
Melitta® INSIGHTS provides detailed analyses of produced individual beverages or aggregated product groups. All beverage sales are attractively prepared for you at all times. Product groups or just the individual drink? Use the filter options to focus on the information you're interested in.
Consumption
Consumption analysis
Presentation of the consumption of coffee beans, instant powder and water. For better planning of demand-based reorders.
Media Center
Communication
Flexible communication: Melitta® INSIGHTS turns every machine display into a communication surface.
With specially designed screensavers, you can inform your guests about daily special offers , advertise suitable snacks for your coffee specialties and much more.
Event Analysis
Monitoring
Event analysis helps you to optimize all processes related to your coffee machine in the long term.
Whether it's the forgotten cleaning in the evening, the empty bean container of the self-service machine or the suddenly full set drawer in the breakfast shop – event analysis helps you in an intuitive way to immediately identify small errors with a big effect. In this way, inefficient behavior patterns are made visible at first glance and clearly show where processes should be optimized.
Melitta ONSite
Information
You and your employees cannot always be on site in the immediate vicinity of the machines. To ensure that you are always up-to-date at any time and in any place, we have developed ONSite - the logical extension of our INSIGHTS customer portal - as a smartphone app. This makes it easy to check the status of the coffee machine on the go. In addition, push notifications ensure that no important machine message is missed.
Get started in just a few steps
Telemetry
The prerequisite is a telemetry-capable Melitta® coffee machine.
Registration
Please fill out the registration form here on this page or contact us via: contact.insights@melitta.com
Account
We will contact you to answer questions or set up your account directly.
And go!
Get started and test for 1 month without obligation.
Start Your Melitta Coffee Journey Now
We look forward to hearing from you.